Privacy Policy

Who we are

DetailHive is shop software for auto detailers, operated at detailhive.io. Questions about this policy go through our Contact page at detailhive.io/contact.

What we collect

Account

Name, email, and a password handled by our auth provider, or identifiers from an existing-account sign-in. Optional two-factor authentication (authenticator app, or an email code if the shop owner turns that on). Session tokens so you stay signed in. Password reset email is not 2FA.

Shop profile

Shop name, booking slug, phone, address, hours, services, branding, payment methods you list, and similar settings you enter. For carrier SMS registration we may collect legal business name, EIN or tax id, and tax street address — including during Pro checkout, not only from a later identity form. We do not publish those on the booking page.

Bookings, clients, vehicles, and photos

Client names, contact details, appointment times, notes, job photos, inventory counts, mileage logs, and any VIN a shop records on a client or booking. That VIN and matching job history stay scoped to that shop. Vehicle-spec lookup is not part of the public website today.

Communications

When a shop uses email, SMS, or voice, we process the metadata and content needed to deliver that message or call — for example, numbers, timestamps, reminder text, and receptionist audio. When the AI receptionist is on, inbound call audio is streamed to an AI voice provider. Some shops use a telephony provider’s assistant as a fallback. SMS may go out through a messaging provider, depending on the shop’s line. Auto-reply is not on unless the shop turns it on. The shop is responsible for end-customer SMS consent; DetailHive does not collect that consent for the shop.

Payments

Subscriptions are billed separately through a payment processor to the shop owner. Job card payments go through DetailHive’s payment-processor platform account and are then transferred to the shop’s connected payment account. We keep payment records the processor shares with us (status, amounts, customer ids). We do not store full card numbers.

Contact form and feedback

The site contact form and the in-app feedback form do not require a shop login. Contact may collect name, email, optional phone and shop name, and a message, then email a confirmation to the address the person typed. Feedback may collect a message plus optional shop name and email so we can follow up.

Device tokens

If a shop owner uses the mobile app, we may store a device token so a push notification service can send alerts about the shop.

How we use it

• Provide the product: accounts, booking pages, shop dashboards
• Bill DetailHive subscriptions and help shops take card payments
• Deliver support when you write us
• Meet 10DLC and carrier requirements when a shop texts
• Run the AI receptionist only on that shop’s calls, when the shop enables it
• Send reminders, review requests, or weather alerts if the shop enables them

We do not sell personal information. Mileage logs can show IRS rates for deduction estimates. That is not tax advice.

Neither DetailHive nor the shop sells, rents, or shares end-user personal information (the shop's clients), including phone numbers and SMS opt-in and consent data, with third parties or affiliates for marketing or promotional purposes. That data is only shared with messaging and telephony providers, AI voice and text processing providers, payment processors, email delivery providers, hosting and database providers, push notification services, and mapping and weather data providers, strictly to operate the service, and as required by law.

Who processes data for us

We use these kinds of companies to run DetailHive:

• Hosting and database providers — the app, database, and authentication
• Payment processors — subscriptions and shop card payments
• Messaging and telephony providers — shop phone, SMS, and a telephony assistant fallback
• Email delivery providers — booking emails, the contact-form ticket and confirmation, and feedback mail
• AI voice and text processing providers — inbound call audio when the receptionist is on, and text replies when the shop turns them on
• Push notification services — alerts to the shop owner’s mobile app
• Mapping and weather data providers — shop-area weather alerts
• Account sign-in providers — optional sign-in with an existing account

Those providers process data so the feature you turned on can work.

What we publish on a booking page

A public booking page can include shop hours, social links, tax rate, accepted payment methods, and the shop payment account id used for checkout. Street, ZIP, Venmo handle, and EIN are omitted from that public page by design.

Shops and their client data

For client, booking, VIN, and photo records a shop stores, the shop decides what to collect and why. DetailHive is the service that hosts and processes that data so the shop can run its business. Other shops must not see it.

If you are a client of a detailing shop, start with that shop for questions about your appointment or your information. You can also reach DetailHive through Contact.

Cookies and sessions

We use cookies and similar storage for sign-in and to keep a session open with a refresh token. If 2FA is on, a new device may need a second factor. We do not use that session data to sell ads.

Retention

We keep account and shop data while the account is active. After an account closes, we may keep billing records, security logs, and other records we must keep. Job and client records stay with the shop’s account until the shop deletes them or asks us to close the account. We may keep call transcripts and summaries on the shop call log while the account is active. Device tokens stay while the app is installed or the account is active.

Security

We take reasonable steps to protect the data we host. No method of storage or transmission is guaranteed to be secure.

Children

DetailHive is built for shop businesses. It is not directed at children under 13. We do not knowingly collect personal information from children under 13.

Your rights

Shop owners can review and update much of their account and shop data in the app. People in the United States can contact us to access or delete account data. Use Contact if you cannot do it from the account.

We do not claim certification under GDPR, CCPA, or similar laws. If a request applies to client records a shop controls, we may need that shop to help complete it.

Changes

We may update this policy. The date at the top of this page will change when we do. See also our Terms of Service.

Contact

Operator: DetailHive, detailhive.io. Contact: detailhive.io/contact.